All Times Below Are In Pacific Time.
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Monday, February 24, 2025
(Day One) -
Tuesday, February 25, 2025
(Day Two) -
Wednesday, February 26, 2025
(Day Three)
Monday, February 24, 2025
8:00 AM - 9:00 AM | Registration & Networking Breakfast
9:00 AM - 9:30 AM | Opening Keynote: Risky Business: Navigating Industry Disruptions & Transformations
Join us as this opening keynote analyzes the factors that are disrupting the industry, including globalization, technology, and emerging risks, and provides expert strategies on how to transform these challenges into opportunities.
Location: Grand Ballroom
9:30 AM - 9:40 AM | Solutions Quick Fire: Lowering Claim Complexity Through AI Letter Writing
Effective claims correspondence is a critical part of the settlement process, yet it can often be time-consuming and complex. In this session, KnowRisk's CEO will demonstrate how AI can assist adjusters in drafting settlement letters efficiently and accurately. Attendees will gain insight into how modern technology supports adjusters in maintaining clear, precise communication—helping to improve consistency, reduce administrative burden, and mitigate litigation risk.
Supported by: KnowRisk
Yo Kwon, CEO - KnowRisk, Inc.
Location: Grand Ballroom
9:40 AM - 10:25 AM | State of the Industry: Complex Claims Power Panel
Industry thought-leaders come together to break down the shifting landscape of complex claims, examine how key trends evolved over the past year, and offer their predictions for the year ahead.
Jonathan Schwartz, Partner - Freeman Mathis & Gary, LLP
Ruben Pinto, Director of Large Loss Casualty - Allstate
Michelle Raue, Executive Vice President, Chief Claims and Transformation Officer - Preferred Mutual
Derrick Mullen, Vice President Director of Casualty Claims and Litigation Manager - Seneca Insurance Company, Inc.
Location: Grand Ballroom
PREVENT

10:45 AM - 11:45 AM
Data Privacy Takeaways: Lessons Learned from Major Data Breaches
Monique Ferraro, Cyber Counsel - Hartford Steam Boiler InsuranceKaren Painter Randall, Partner and Chair, Cybersecurity, Data Privacy and Incident Response Group - Connell Foley LLP
Richard Goldberg, Partner, Vice-Chair Cybersecurity and Data Privacy Practice - Constangy, Brooks, Smith & Prophete
Location: Del Fuego
PREPARE
10:45 AM - 11:45 AM
Back to the Future: Reverse Engineering for Success in High-Stakes Litigation
Elizabeth Fitch, Founding Member - Righi Fitch Law GroupGeoff Borger, AVP – Casualty Large/Complex Loss - Nationwide ESS
Theodore Schaer, Shareholder - Zarwin Baum
Alma Magana, Senior Vice President - Gallagher Bassett
Location: Del Mar I
PREVENT

11:50 AM - 12:50 PM
Proactive Claims Management Strategies to Combat Attorney-Driven Injury Exaggeration
Tom Rasmussen, VP of Product - Claims - Carpe DataLocation: Del Fuego
PREPARE
11:50 AM - 12:50 PM
Picking up the pieces: Strategies for Large Loss Claims
Gail Oliver, Managing Director, Business Development - SedgwickMichael Gatewood, National General Adjuster - Sedgwick
Naomi Baumann, Vice President, Claims & Insurance Services - FCCS
Matthew Rodda, Sr. Vice President - EFI Global, Inc
Location: Del Mar I
PREVAIL
12:50 PM - 2:15 PM | Networking Luncheon
PREVENT

2:15 PM - 3:15 PM
Fraud In CAT Claims - What The Hail Is Going On?
Steven Badger, Attorney - Zelle LLPLocation: Del Fuego
PREPARE
2:15 PM - 3:15 PM
Managing Physical Claims: Best Practices for Slip-and-Fall Incidents
Michael O'Malley, Managing Trial Attorney - Nationwide Insurance/Law Offices of Kevin P. WestermanWill Elkner, Claims Manager - University of Southern California
Heather Roth, Attorney - American Family Insurance - St Cloud, WI
Location: Del Mar I
PREVAIL
2:15 PM - 3:15 PM
Big Wins on Big Claims: Modern, Proactive Case Management Tips for Complex Workers Compensation Claims
Leor Makover, Founding Partner - EM Legal, APCLocation: Del Mar II
3:30 PM - 4:15 PM | Solutions Workshop: Leveraging Court Data to Evaluate Claim Validity, Estimate Settlements and Identify Potential Litigation Risks
Discover how insurance professionals use Trellis to streamline claims management by analyzing legal trends, predicting outcomes, and strategizing effectively to better serve their clients. Attendees will learn how to analyze trends in claims performance (filings by competitor), find all active insurance cases (docket numbers, case numbers), and more!
Supported by: Trellis
Nicole Clark, CEO - Trellis
Location: Grand Ballroom
4:15 PM - 5:15 PM | Cybersecurity Today, Tomorrow and Beyond: Trends and Evolutions in Cyber Claims
Ransomware and cyber threats continue to grow and evolve, both in frequency and sophistication, bringing new challenges to cyber claims management. This panel of experts will offer best practices for data and privacy protection, tactics for managing the real risks of deep fakes, and strategies on cracking the code of emerging trends and threats in cyber coverage.
Bolanle Akinrimisi, Senior Vice President, Regional Claims Director - Marsh & McLennan Agency
Tanya Kalby, Executive Casualty General Adjuster - Engle Martin
Andrea McKay, Focus Group Leader - Beazley
Jennifer Jacobson, Head of North America Professional Liability Claims - AXIS Capital
Erin Hendrix, Senior Manager- Coverage and Litigation, Cyber - Tokio Marine HCC
Location: Grand Ballroom
5:15 PM - 5:45 PM | Fireside Chat: True Stories of Unexpected Nuclear Verdicts
Don't miss this conversation as industry experts share true stories of claims that went nuclear, and the strategies that should have been implemented to rein in these runaway verdicts!
Bob Tyson, Strategic Managing Partner - Tyson & Mendes
Caryn Siebert, VP, Director of Carrier Engagement - Gallagher Bassett
Location: Grand Ballroom
5:45 PM - 7:00 PM | Welcome Cocktail Reception
Hosted By:
Location: Grand Ballroom
Tuesday, February 25, 2025
8:00 AM - 9:00 AM | Registration & Networking Breakfast
Locations: Grand Registration / Grand Ballroom
9:00 AM - 9:45 AM | Opening Keynote: AI Rises — Complexities of the Digital Era & What We Learned
The insurance industry has embraced artificial intelligence with Open(AI) arms, as a recent study stated that 99% of insurers are already investing or plan to invest in Generative AI. But as new technology usage increases, so do the complexities around liability and data. Join us for this opening keynote as we review the past year's digital transformations, and the lessons that generated.
Shawn Ram, Head of Insurance - Coalition
Location: Grand Ballroom
9:45 AM - 9:55 AM | Solutions Quick Fire: Fighting Smarter, Not Harder: AI’s Role in Litigated Claims
Join Tyler Jones for a live demonstration of cutting-edge AI tools that are revolutionizing litigation strategy for complex claims. This session will showcase how AI can rapidly summarize legal demands, provide data-driven insights on attorney performance, and help predict legal outcomes—giving claims professionals a strategic advantage in settlement discussions. Don’t miss this hands-on look at the future of AI-powered legal intelligence.
Supported by: CLARA Analytics
Location: Grand Ballroom
9:55 AM - 10:25 AM | Ripped from the Headlines - Deconstructing a Complex Loss: The Baltimore Bridge Collapse - A Look at Coverage Implications
On March 26, 2024 a cargo ship struck a support pillar for the Francis Scott Key bridge in Baltimore, causing the bridge to collapse. There are numerous economic implications in this catastrophe, and insurance will play a key part in many of them. This session looks at the liabilities of the parties involved, insurance coverage, and current progress moving forward.
Location: Grand Ballroom
10:25 AM - 10:45 AM | Morning Networking Break
Hosted by:
Location: Grand Ballroom
PREVENT

10:45 AM - 11:45 AM
Principles of Negotiations: Value Is Subjective
Richard Matthews, Trial Consultant - JuryologyLocation: Grand Ballroom
PREPARE
10:45 AM - 11:45 AM
Predictive Preparation: Smart Strategies for AI Adoption
Joseph Rich, Attorney - Cozen O'ConnorLocation: Del Mar I
PREVAIL
PREVENT

PREPARE
12:50 PM - 2:15 PM | Networking Luncheon
PREVENT

2:15 PM - 3:15 PM
Big Picture View of Insurance Consumerism
Brittany Montoya, Producer - USI Insurance ServicesJeremy Coffman, Head of Farmers Strategic Partnerships - Farmers Insurance Group
Eric Ross, Head of Small Business, Treaty Reinsurance and Claims Solutions - Beazley
Chas Crawford, Lead Counsel - Litigation - Assurant
PREPARE
PREVAIL
2:15 PM - 3:15 PM
Effective and Empathetic Leadership: How to Foster Collaboration and Compassion in a Complex Industry
Joe Patten, Vice President, Property Claims - Sompo InternationalLori Ann Franek, Partner, Director of Business Development - DBI Consultants
Kylie Schalz, Associate Principal - Thornton Tomasetti
3:15 PM - 3:30 PM | Afternoon Break
Hosted by:
3:30 PM - 4:30 PM | Bullies on Billboards: Impact of Aggressive Plaintiffs and Advertising Tactics
The rise of aggressive plaintiff attorney advertising is leading to higher claim volumes and a negative shift in public perception against the insurance industry. This session will explore the tactics that plaintiff attorneys use and the impact on claims, as well as provide effective strategies to mitigate risks from this growing trend.
G Jeffrey Vernis, Managing Partner - Vernis & Bowling
Karen Schecht, Casualty Claims Vice President - Allstate Insurance Company
Michael O'Malley, Managing Trial Attorney - Nationwide Insurance/Law Offices of Kevin P. Westerman
Terrence Jarrett, Sr. Vice President, Head of Casualty - PURE Insurance
Eileen Fay, Vice President, Casualty Claims - Palomar Specialty Insurance Company
4:30 PM - 5:30 PM | No Insurer is an Island: Combating Social Inflation as an Industry
The insurance industry continues to be pummeled by the impacts of social inflation, and insurers are getting hit with a perfect storm of increasing claim costs, exorbitant settlements, and a rising wave of negative public sentiment against the industry. What can insurance professionals do to combat the tide of runaway juries, and stop the industry's reputation from sinking? Multiple roles will come together for this can't-miss conversation to answer these pressing questions, analyze the ripple effects of social inflation, and deep dive into the whys and ways the industry needs to come together to collaboratively combat social inflation.
Allen Kirsh, Head of Claims Judicial and Legislative Affairs - Zurich North America
Michael Testone, Head of Major Case Casualty Claims - AXA XL
David Vanalek, Chief Legal and Compliance Officer, Corporate Secretary - Richmond National
Elana Ashanti Jefferson, Chief Editor, PropertyCasualty360 - ALM
Katie Roh, Vice President, Chief Compliance Officer for Claim; Associate Group General Counsel - Travelers
5:30 PM - 6:30 PM | Cocktail Reception
Wednesday, February 26, 2025
8:00 AM - 9:00 AM | Registration & Networking Breakfast
Locations: Grand Registration / Grand Ballroom
9:00 AM - 9:45 AM | Keynote: Dangerous Dollars - Investigating the Negative Impacts of Third Party Litigation Financing
TPLF is growing rapidly, and having an increasing influence on the complex claims litigation landscape. Don't miss this closing keynote as industry experts delve into how TPLF is negatively reshaping litigation by discouraging amicable settlements and encouraging aggressive and prolonged battles, and increasing the number of frivolous claims. Attendees will walk away with strategies for navigating cases involving TPLF, and a better understanding of the broader ( and scarier) implications this has for future claims.
Patrick Quallich, Associate General Counsel - Claims Operations & Strategic Initiatives - Nationwide Insurance
Location: Grand Ballroom
9:45 AM - 10:30 AM | Outside the Box & Beyond the Norm: Innovative Approaches to Settlement Strategies
Let's get innovative! This panel will delve into unconventional settlement tactics, provide case studies of successful creativity, and offer insights on how flexibility and out of the box problem solving can lead to quicker resolutions and achieve better results than traditional methods.
Kelly Brown, Sr Claim Consultant - Nationwide E&S Specialty
Eleanor Barr, Mediator - Barr Mediation LLC
Paul Erwin, Casualty Claim Manager - Engle Martin
Location: Grand Ballroom
10:30 AM - 11:15 AM | Share the Road, Share the... Data? Navigating Smart Cars & Liability
As smart cars and autonomous vehicles become more prevalent, the insurance landscape is being reshaped by the complexities of data protection, privacy, and liability. This session will explore how this data is generated, provide takeaways on data privacy and liabilities, and drive home the proof that the more advanced the technology, the more complex the coverage!
Erin Erickson, Managing Partner/Shareholder - Bohyer, Erickson, Beaudette & Tranel, PC
Rick Reinoehl, Managing Director - National Transportation Industry Practice Leader - Marsh
Venessa Perkins, AVP, Auto Claims - Selective Insurance
Location: Grand Ballroom
11:15 AM - 12:00 PM | Weathering the Storm: Navigating Severe Weather Claims and Litigation
As catastrophic weather events continue to grow in both frequency and severity, the insurance industry faces mounting challenges in the related claims and litigation. With the rising cost of these claims stretching reserves, insurance companies are reevaluating how they underwrite extreme weather, resulting in legal complexities, as well as policyholders - and plaintiffs - declaring bad faith practices. This session will provide a forecast of the latest trends in severe weather claims and litigation, and provide strategies to mitigate risks.
Larry Fidler, Senior Casualty Adjuster, General Liability Property Damage Adjuster - Engle Martin
Mary-Ellen King, Partner - Lucosky Brookman LLP
Bryan Taylor, Senior Consultant - Antea Group
Location: Grand Ballroom