When a claim lands on the desk of outside counsel there is reason, most often it’s because something is already amiss. This presentation will focus on real examples of mistakes that carriers make, and that lawyers see in the benefit of hindsight. The takeaways will include: retaining outside counsel early, taking time to look at the big picture and where the specific claims fits, making sure all key players have all necessary information, and examining other pitfalls that make resolutions more difficult.