Alma Magana is the Senior Vice President at Gallagher Bassett, where she leads quality and training initiatives for the liability and property practices. With over 25 years of industry experience, Alma has an extensive background in both personal and commercial liability claims, specializing in complex general liability and auto claims. Prior to joining Gallagher Bassett, she held leadership roles at Chubb, overseeing various commercial claims teams. Alma holds a master’s degree in management and is recognized for her expertise in claims operations and training excellence.