7:45 AM - 8:30 AM | Registration & Exhibit Hall Breakfast

8:30 AM - 9:15 AM | Opening Keynote: Property Casualty In a Post-Pandemic Landscape

Opening day two of ACE 2022, our Keynote, Bill Pieroni, will share his insights on how the shifts of the last year have impacted the Property Casualty industry, and what trends we are likely to see carried through 2022.

Speaker: Bill Pieroni, President & CEO, ACORD

9:15 AM - 9:30 AM | Traveling the Road to Touchless Claims

Technology is rapidly changing every aspect of the insurance industry, and this is especially true of the claims process. Claims Magazine and Celent recently conducted a survey to see how the claims process is evolving and the impact of touchless claims on policyholders and claims professionals. We'll explain how the customer experience has changed and the new risks surrounding the use of digital technology.

Patricia Harman, Editor in Chief, Claims Magazine
Andrew Schwartz, Analyst, Celent
 

9:30 AM - 10:15 AM | Panel: The State of the Claims Industry: Where are We and What’s to Come?

A panel of Insurance Executives share case studies and highlight business changes that are here to stay.

Moderator: Patricia Harman, Editor in Chief, Claims Magazine

Speakers:  
Patrick Nails, Executive Vice President & Chief Claims Officer, Arch Insurance Group Inc.
Ruth Fisk, VP, Insurance Marketing, Smart Communications
Andrew Schwartz, Analyst, Celent

10:15 AM - 11:15 AM | Morning Break in Exhibit Hall

12:30 PM - 3:30 PM | Claims Dialogue - Invite Only

12:45 PM - 2:00 PM | Exhibit Hall Lunch - Includes Solutions Stage Presentations

2:45 PM - 3:30 PM | Solutions Workshop 3 : The Changing Face of Insurance Defense

Speakers: 

Howard S. Shafer, President, Your House Counsel
Alan J. Yacoubian, Partner, Johnson Yacoubian & Paysse
 

Hosted by:   

3:30 PM - 3:45 PM | Afternoon Break

3:45 PM - 5:00 PM | Mega Session: Customer Engagement in a Digital World: How The Digital Revolution is Shaping Customer Service

The digital revolution continues to take a stronghold across verticals and workforces. After a year of virtual connections, touchless claims, and end-to-end digital communications, workforces are struggling to navigate how all this technology is affecting the customer experience. Moreover - how have we merged the critical importance of high-touch customer service, with shifting customer preferences such as self-guided experiences and tools. Our panelists will discuss this and more during this thought-provoking session. 

After this presentation, attendees will be invited to join the conversation via guided networking roundtables to discuss how industry experts are handling client engagement in a digital world. Please see the list below to select the roundtable you would like to join.

• Machine Learning & AI
• Touchless Claims
• Customer Engagement
• Data & Analytics

Moderator: Tony Bakshi,  Chief of Staff,  One Inc

Speakers: 
Tina Koch, Vice President, Head of Claims Operations, Analytics & Reporting Munich Re America Service
Steven Gregory, Vice President, Claims Tower Hill Insurance

Hosted by   

5:00 PM - 6:30 PM | Exhibit Hall Cocktail Reception

8:00 AM - 9:30 AM | Registration & Exhibit Hall Networking Breakfast

9:30 AM - 10:30 AM | Keynote Address: Driving Meaningful Change: A Strategic Approach to DE&I Initiatives

The positive impacts of DE&I initiatives are endless. From the extremely important social responsibility of them, to the vast benefits of having a diverse workforce, senior leaders, and their stakeholders, are waking up to the advantages of driving sustainable change within their organizations. However, the question becomes, how do we take these ideas, and move them into a scalable action plan? How do leaders execute intentional DE&I strategies within their organizations that move beyond a box checking exercise? During this opening session, we will bring together three of the leading DE&I experts within the Insurance & Claims industries to discuss building actionable strategies, and sustainable implementation for years to come. Gain takeaways, listen to the successes and challenges of your peers, and leave with a roadmap for your DE&I program. 

Moderator: Patricia Harman, Editor in Chief, Claims Magazine

Speakers:
Caryn Siebert, Vice President and Director of Carrier Engagement, Gallagher Bassett 
Safiya Reid, Director of Diversity, Equity and Inclusion, Pure Insurance 
Keishunna R. Webster, Attorney, Butler Snow LLP

10:30 AM - 11:00 AM | Exhibit Hall Networking Break

11:00 AM - 12:15 PM | ACE Mega Session: Highlighting Emerging Risks and the Regulatory Implications

While globalization and technology continue to disrupt the insurance and risk management industries faster than ever before, risk managers and P&C insurance professionals will continue to find what they need to know to do their jobs on topics like data privacy, cyber security, employment protections, director & officer liability, hybrid work and more. Join us for this collaborative closing session where our insurance executives will examine emerging risks, and how regulatory implications are impacting the claims industry.

After this presentation, attendees will be invited to join the conversation via guided networking roundtables to discuss how industry experts are handling emerging risks & regulatory implications in the following areas. Please see the list below to select the roundtable you would like to join.

• Director & Officers Liability
• Data Privacy
• Employment & Professional Liability
• Cyber Security 

Moderator: Rosalie Donlon, Group Editor in Chief, ALM Global LLC

Speakers:
Trudy Hardin, Sr. Vice President Claims Counsel - Financial Services Group Commercial Risk Solutions, Aon
Andrew Lipton, Vice President, Head of Cyber Claims, AmTrust Financial Services

12:15 PM - 1:00 PM | Closing Keynote Luncheon: A look Into Modern Insurance Fraud: How The Pandemic Impacted the Fraud Game

The pandemic continues to leave its mark all around the world, and businesses of all shapes and sizes have had to make changes, especially when it comes to digital transformation. Insurance providers are no exception to this disruption, and are emerging as one of the industries at the greatest risk for fraud. During our closing keynote, we will explore emerging fraud trends, and how to combat them, as well as provide a look into Covid-19 fraud trends and prevention. 

Speaker: 
Matthew Smith, Executive Director, Coalition Against Insurance Fraud

1:00 PM - | Close of ACE Leadership Forum