All times below are in CST.

Sunday, March 27, 2022

5:00 PM - 5:30 PM | Opening Keynote: The Complexities of Hybrid Work and Leading Remote Teams

In the opening session of ACE 2022, we will tackle one of the greatest challenges facing Claims Executives in today’s workplace; Remote Workforces. Our opening keynote, Jodi Hopkins, is no stranger to executing successful strategies for managing a remote workforce, and will share her expertise, while exploring what the future may hold in terms of hybrid work. This session will highlight common pitfalls and challenges to watch out for, and provide insights in how to successfully engage, train and lead a highly productive hybrid team.

Speaker: 

Jodie Hopkins, Commercial Lines Integrated Operations Leader, Westfield Insurance


5:30 PM - 6:30 PM | Exhibit Hall Welcome Reception


Monday, March 28, 2022

7:45 AM - 5:00 PM | Registration & Exhibit Hall Breakfast


8:30 AM - 9:15 AM | Opening Keynote: Property Casualty In a Post-Pandemic Landscape

Opening day two of ACE 2022, our Keynote, Bill Pieroni, will share his insights on how the shifts of the last year have impacted the Property Casualty industry, and what trends we are likely to see carried through 2022.

Speaker: Bill Pieroni, President & CEO, ACORD


9:15 AM - 9:30 AM | Traveling the Road to Touchless Claims

Technology is rapidly changing every aspect of the insurance industry, and this is especially true of the claims process. Claims Magazine and Celent recently conducted a survey to see how the claims process is evolving and the impact of touchless claims on policyholders and claims professionals. We'll explain how the customer experience has changed and the new risks surrounding the use of digital technology.

Patricia Harman, Editor in Chief, Claims Magazine
 


9:30 AM - 10:15 AM | Panel: The State of the Claims Industry: Where are We and What’s to Come?

A panel of Insurance Executives share case studies and highlight business changes that are here to stay.

Moderator: Patricia Harman, Editor in Chief, Claims Magazine

Speakers:  
Jennifer Harrison
Director, Claims Relationship Management, Aon
Patrick Nails, Executive Vice President & Chief Claims Officer, Arch Insurance Group Inc.


10:15 AM - 11:15 AM | Exhibit Hall Opens


Risk Management & Loss Control

11:15 AM - 12:00 PM

Looking Ahead: Controlling Risk Opportunities

Insurance touches every aspect of daily life and it is vital for carriers to monitor the trends of today that can become the risks of tomorrow. Hear how carriers are proactively responding to environmental, social and corporate governance activities, choosing which environmentally-related risks they will cover, and how technology will continue to impact the industry.

Speakers: 
Tracie LaGere,
Vice President, Claims, National American Insurance Company
 

Innovation & Transformation

11:15 AM - 12:00 PM

The Future of Workers Compensation

Workers’ compensation has seen incredible shifts over the last year as a result of rapidly-changing economic, socio-cultural, and political landscapes. Claims professionals must now navigate challenges posed by changes in the nature of work and rising employee expectations. This session will cover adopting risk-based segmentation and a more holistic approach to case classification, implementing standardized return to work policies, and focusing on prevention to reduce the risk of workplace injuries.

Speakers:
Tim Roberts
, Vice President-Workers Comp Claims, Everest Insurance

 

Complex & Specialty Claims

11:15 AM - 12:00 PM

Who You Gonna Call? An Insiders' Look at Tackling Complex Losses

Whether property losses arise from wind, fire, water, or structural imperfection, the need for repair and recovery remains of utmost importance to property owners and insureds.  With claim complexities on the rise, the landscape has changed. Rising material and transportation costs, increased labor shortages, and extended restoration periods now confront those affected. Grappling with these new realities, many are left to wonder:  What makes for an effective investigation?  How will the insurance policy respond? What types of experts should be hired? How can the recovery process be expedited?  These are just some of the issues that we will tackle during the discussion.


12:00 PM - 12:45 PM

12:00 PM - 12:45 PM


1:00 PM - 4:00 PM | Claims Dialogue -Invite Only


Risk Management & Loss Control

2:00 PM - 2:45 PM

Handling the Next Generation of Cyber Risks

Cyber Insurance has emerged as one of the most business critical protections for the modern organization. As workforces move towards a hybrid model of work, and digitalization continues to take hold of nearly all communications, the risk of a cyber attack has increased exponentially, costing organizations millions of dollars. This session will highlight emerging risks in the cyber space, and examine how cyber Insurance providers can prepare for the next generation of cyber threats.

Innovation & Transformation

2:00 PM - 2:45 PM

Data Leveraging: Optimizing Your Data to Drive Growth

Traditionally, data has been used for very specific functions such as underwriting or product development. However, as data collection becomes more sophisticated, and its uses - more broad - new opportunities are emerging across the claims value chain to drive value to your organization through data leveraging.  Join our panel of experts as they explore the new frontier of data optimization, and share their insights on how the claims industry can unlock the power of data throughout their organizations.
Speakers:
Steven Gregory, Vice President, Claims Tower Hill Insurance

Complex & Specialty Claims

2:00 PM - 2:45 PM

The Shifting Ecosystem: Managing Severe Weather Claims

As weather patterns continue to shift, we have seen new challenges for underwriters and risk managers, as insurers try to obtain updated information on perils that pose a risk to the properties they insure. In this session, we’ll discuss large-scale data and analytics as well as scientific methods needed to fully characterize the risk. We will examine risk mitigation tactics specific to wildfire claims, and we will unpack the future of severe weather claims.

Speakers:
Ikram Addus, Director of Property Claims, Union Standard Insurance Group
John Shaw, Sr. Vice President, Marsh Claim Practice Marsh Risk & Insurance Services


2:45 PM - 3:30 PM

2:45 PM - 3:30 PM


3:30 PM - 3:45 PM | Afternoon Break


3:45 PM - 5:00 PM | Mega Session: Customer Engagement in a Digital World: How The Digital Revolution is Shaping Customer Service

The digital revolution continues to take a stronghold across verticals and workforces. After a year of virtual connections, touchless claims, and end-to-end digital communications, workforces are struggling to navigate how all this technology is affecting the customer experience. Moreover - how have we merged the critical importance of high-touch customer service, with shifting customer preferences such as self-guided experiences and tools. Our panelists will discuss this and more during this thought-provoking session. 

After this presentation, attendees will be invited to join the conversation via guided networking roundtables to discuss how industry experts are handling client engagement in a digital world. Please see the list below to select the roundtable you would like to join.

  • Machine Learning & AI
  • Touchless Claims
  • Customer Engagement
  • Data & Analytics

Speakers: 
Tina Koch,
Vice President, Head of Claims Operations, Analytics & Reporting Munich Re America Service
 


5:00 PM - 6:30 PM | Exhibit Hall Cocktail Reception


Tuesday, March 29, 2022

8:00 AM - 9:45 AM | Registration & Exhibit Hall Networking Breakfast


9:45 AM - 10:45 AM | Keynote Address: Driving Meaningful Change: A Strategic Approach to DE&I Initiatives

The positive impacts of DE&I initiatives are endless. From the extremely important social responsibility of them, to the vast benefits of having a diverse workforce, senior leaders, and their stakeholders, are waking up to the advantages of driving sustainable change within their organizations. However, the question becomes, how do we take these ideas, and move them into a scalable action plan? How do leaders execute intentional DE&I strategies within their organizations that move beyond a box checking exercise? During this opening session, we will bring together three of the leading DE&I experts within the Insurance & Claims industries to discuss building actionable strategies, and sustainable implementation for years to come. Gain takeaways, listen to the successes and challenges of your peers, and leave with a roadmap for your DE&I program. 

Moderator: Patricia Harman, Editor in Chief, Claims Magazine

Speakers:
Caryn Siebert,
Vice President and Director of Carrier Engagement, Gallagher Bassett 
Safiya Reid, Director of Diversity, Equity and Inclusion, Pure Insurance 
Keishunna R. Webster, Attorney, Butler Snow LLP


10:45 AM - 12:00 PM | ACE Mega Session: Highlighting Emerging Risks and the Regulatory Implications

While globalization and technology continue to disrupt the insurance and risk management industries faster than ever before, risk managers and P&C insurance professionals will find what they need to know to do their jobs on topics like data privacy, marijuana, climate change, hybrid work and more. Join us for this collaborative closing session where our insurance executives will examine emerging risks, and how regulatory implications are impacting the claims industry.

After this presentation, attendees will be invited to join the conversation via guided networking roundtables to discuss how industry experts are handling emerging risks & regulatory implications in the following areas. Please see the list below to select the roundtable you would like to join.

  • Cannabis Claims
  • Data Privacy
  • Climate Change
  • Cyber Security 

Speakers:
Trudy Hardin, 
Sr. Vice President Claims Counsel - Financial Services Group Commercial Risk Solutions, Aon
 


12:00 PM - 1:00 PM | Exhibit Hall Lunch - Includes Solutions Stage Presentations


1:00 PM - 1:45 PM

1:00 PM - 1:45 PM


1:45 PM - 2:30 PM | Closing Keynote: A look Into Modern Insurance Fraud: How The Pandemic Impacted the Fraud Game

The pandemic continues to leave its mark all around the world, and businesses of all shapes and sizes have had to make changes, especially when it comes to digital transformation. Insurance providers are no exception to this disruption, and are emerging as one of the industries at the greatest risk for fraud. During our closing keynote, we will explore emerging fraud trends, and how to combat them, as well as provide a look into Covid-19 fraud trends and prevention. 

Speaker: 
Matthew Smith, Executive Director, Coalition Against Insurance Fraud