Agenda

June 24, 2019

9:00 AM - 10:00 AM | Registration Opens


Executive Claims Dialogue (by invite only)


Skills Workshop (CE)

Executive Claims Dialogue (by invite only)


12:00 PM - 1:00 PM | Networking Lunch


Executive Claims Dialogue (by invite only)


Skills Workshop (CE)

Executive Claims Dialogue (by invite only)


3:20 PM - 4:20 PM | Opening Keynote : Leading with Confidence and Authenticity in Claims


4:30 PM - 6:00 PM | Exhibit Hall Opening & Welcome Reception

Join us for opening remarks from our innvation stage as we welcome our attendees with games, networking, and cocktails. 

June 25, 2019

ACE Mega Session

10:00 AM - 11:30 AM | Drivers of Change: What’s Shaping the Future of Claims?

Amazon, Google, Severe Weather, the Sensor Revolution, Autonomous Cars, the list of potential disruptors of the insurance industry is endless and everyone is guessing what will be the true disruptor.  However, change is not just on the horizon for the insurance industry, it’s here now. Advancements in fraud tech, programs to recruit young talent, automation for mundane processing and more is already  being used by leading insurers. This session will dissect the current state of claims disruption, what to expect in the auto, property & casualty, and workers compensation sectors as they each face their own change makers, and the skill- sets that claims professionals will need to keep up.
 
Takeaways:
  • Understand how claims will change in each sector
  • A review of the current and potential drivers  of change
  • Explore the assets and skill-sets new claims professionals will need

After this presentation, attendees will be invited to join the conversation via guided networking roundtables on driver of change in the claims industry. Please see the list below to select the roundtable you would like to join.



11:30 AM - 12:20 PM | Technology & Innovation Spotlights

Visit the Innovation Stage in the exhibit hall to see presentations from industry leading technologists and consultants. 

12:20 PM - 1:10 PM | Networking Lunch in Exhibit Hall


1:10 PM - 2:00 PM | Technology & Innovation Spotlights

Visit the Innovation Stage in the exhibit hall to see presentations from industry leading technologists and consultants.

2:00 PM - 2:45 PM | Strategies for Change Management in Insurance

In an industry undergoing as much disruption as claims, change management strategies  are becoming increasingly more important. While corporate may decide to migrate to an automation system, that does not mean you will  have buy in at the adjuster level. In order to facilitate change within an organization, each team needs to be equipped with the resources they may need and the support they will need when things go wrong. This session will demonstrate successful methodologies for change management so you can help facilitate change in any situation.

Takeaways

  • Understanding the difference between change management at the individual, organization, or enterprise level
  • An overview of various methodologies
  • Case studies outlining successful change management programs

Solution Workshop

2:50 PM - 3:40 PM

Workshop 1

Solution Workshop

2:50 PM - 3:40 PM

Workshop 2

Solution Workshop

2:50 PM - 3:40 PM

Workshop 3


3:40 PM - 4:00 PM | Networking Break


Solution Workshop

4:00 PM - 4:50 PM

Workshop 4

Solution Workshop

4:00 PM - 4:50 PM

Workshop 5

Solution Workshop

4:00 PM - 4:50 PM

Workshop 6


June 26, 2019

8:15 AM - 9:00 AM | Registration & Breakfast


8:50 AM - 9:00 AM | Transformation Day Opening Remarks

The ACE  Labs are designed to  promote peer-to-peer problem solving and encourage educational networking. Each session will combine industry leading presentations with interactive attendee activities.

9:00 AM - 9:20 AM | Best Practices for Claims Transformation

Transformation is a high priority in most insurance carriers but for many companies, knowing where to start is half of the challenge. These strategies call for acquiring talent, investing in research and development of new tools and programs. So where should you begin? Skilled experts discuss thier best strategies for transformation. 

9:20 AM - 10:20 AM | Innovation & Discovery Lab 1: Customer Experience

Today, consumers have more power and choice than ever before and many insurers are making customer experience a major focus. However, consumer trust in insurance companies remains low and reform is needed to simplify and advance the customer experience. This change often starts within the claims organization. In this session presenters will use educational activities to outline the key tactics insurers can employ to simplify and improve customer service.

Takeaways:

  • How digital transactions between insureds and insurers affect customer satisfaction
  • Balancing claims efficiency and effectiveness with customer experience
  • Utilizing automation and AI for customer interaction and dealing with the biggest customer pain points

10:20 AM - 10:40 AM | Refreshment Break


10:40 AM - 11:40 AM | Innovation & Discovery Lab 2: Operations Workflow

Insurance companies that streamline their workflow can process claims more accurately and efficiently, leading to happier customers and possibly improving your bottom line. However, streamlining a workflow is always challenging.  Plus with new technology that promises to automate mundane processing emerging everyday, it could be difficult to know where to begin. What strategies and tools are truly helping insurers streamline and automate processes? This session will use case studies and demonstrations to illustrate workflow process through the claims lifecycle.

Takeaways:

  • Understanding the current state of claims automation: moving towards greater efficiency across the claims lifecycle
  • Determining the human element: when will people step in during the claims process
  • An overview of workflow tools and strategies available today

11:40 AM - 12:40 PM | Innovation & Discovery Lab 3: Roadmap Design & Getting Buy-In

Now that you have a strategy to improve customer experience and streamline your workflow processes, how do you move forward and put these strategies into action? All change brings significant operational and compliance hurdles that threaten to derail a vision. Understanding potential threats and the resources you will need to  create organizational change will set your team up for success. This session will examine best practices to establish a culture of change and allow your organization to tap into new and disruptive approaches.

Takeaways:

  • Explore innovation and execution: the processes needed to transform and deliver value to customers
  • Getting Buy In: from the executives to the adjusters and everyone in between
  • Understanding how to approach and question technology structures to determine what is appropriate for your organization