Under Dave’s leadership, Sedgwick has grown from a boutique, regional third-party claims administrator to the premier global provider of innovative business solutions in the areas of workers' compensation, disability, absence management, property loss adjusting and more. Sedgwick has more than 21,000 colleagues across 65 countries who take care of people and organizations by delivering cost-effective claims, productivity, managed care, risk consulting and other services. In his more than two decades leading Sedgwick, Dave has transformed and grown the Company to the international leader it is today. 

 

Dave will join us at ACE Executive Leadership Forum and Expo to discuss his professional journey and how he has taken leadership risks with confidence, authenticity and effectiveness to help grow Sedgwick into the company it is today.

David North
President & CEO
Sedgwick

Join us for the opening of the ACE Innovation Stage where we'll honor the 2019 ACE Award Winners. After, toast the winners, check out our exhbitors, and network with your peers during the annual ACE Welcome Reception. 

 

Claims Luminary of the Year 

Trailblazer Award 

Customer Champion Award 

Speaker: 

Amazon, Google, Severe Weather, the Sensor Revolution, Autonomous Cars, the list of potential disruptors of the insurance industry is endless and everyone is guessing what will be the true disruptor.  However, change is not just on the horizon for the insurance industry, it’s here now. Advancements in fraud tech, programs to recruit young talent, automation for mundane processing and more is already  being used by leading insurers. This session will dissect the current state of claims disruption, what to expect in the auto, property & casualty, and workers compensation sectors as they each face their own change makers, and the skill- sets that claims professionals will need to keep up.

 

Takeaways:

Visit the Innovation Stage in the exhibit hall to see presentations from industry leading technologists and consultants. 

Visit the Innovation Stage in the exhibit hall to see presentations from industry leading technologists and consultants.

In an industry undergoing as much disruption as claims, change management strategies  are becoming increasingly more important. While corporate may decide to migrate to an automation system, that does not mean you will  have buy in at the adjuster level. In order to facilitate change within an organization, each team needs to be equipped with the resources they may need and the support they will need when things go wrong. This session will demonstrate successful methodologies for change management so you can help facilitate change in any situation.

Takeaways

• Understanding the difference between change management at the individual, organization, or enterprise level
• An overview of various methodologies
• Case studies outlining successful change management programs

Transformation is a high priority for insurance carriers however, nearly 70% of transformation initiatives are still failing.

As claims transformations get ready to deliver on a Claims 2030 vision, there are a few elements they will need to consider to maximize their chances of success. From building conviction and understanding around the aspiration to attracting and developing the right talent as well as setting up the right reinforcement mechanisms. This session will explore some of the critical factors successful organizations have implemented to drive change at scale.

Speakers: 

 

Elixabete Larrea, Partner, McKinsey & Company

Today, consumers have more power and choice than ever before and many insurers are making customer experience a major focus. However, consumer trust in insurance companies remains low and reform is needed to simplify and advance the customer experience. This change often starts within the claims organization. In this session presenters will use educational activities to outline the key tactics insurers can employ to simplify and improve customer service.

Takeaways:

• How digital transactions between insureds and insurers affect customer satisfaction
• Balancing claims efficiency and effectiveness with customer experience
• Utilizing automation and AI for customer interaction and dealing with the biggest customer pain points

Insurance companies that streamline their workflow can process claims more accurately and efficiently, leading to happier customers and possibly improving your bottom line. However, streamlining a workflow is always challenging.  Plus with new technology that promises to automate mundane processing emerging everyday, it could be difficult to know where to begin. What strategies and tools are truly helping insurers streamline and automate processes? This session will use case studies and demonstrations to illustrate workflow process through the claims lifecycle.

Takeaways:

• Understanding the current state of claims automation: moving towards greater efficiency across the claims lifecycle
• Determining the human element: when will people step in during the claims process
• An overview of workflow tools and strategies available today

Now that you have a strategy to improve customer experience and streamline your workflow processes, how do you move forward and put these strategies into action? All change brings significant operational and compliance hurdles that threaten to derail a vision. Understanding potential threats and the resources you will need to  create organizational change will set your team up for success. This session will examine best practices to establish a culture of change and allow your organization to tap into new and disruptive approaches.

Takeaways:

• Explore innovation and execution: the processes needed to transform and deliver value to customers
• Getting Buy In: from the executives to the adjusters and everyone in between
• Understanding how to approach and question technology structures to determine what is appropriate for your organization