8:45 AM - 5:00 PM | Registration

9:00 AM - 9:30 AM | Networking Breakfast

9:30 AM - 12:15 PM | The ACE Claims Dialogue

The Claims Dialogue is an invitation-only discussion that provides a unique opportunity for claims executives to examine issues that are critical to determining business success for insurers both now and in the future. The sessions are peer-driven discussions that are informal and off-the-record. Previous topics have included implementing new technology, the talent gap, emerging risks and catastrophe preparation. Patti Harman, Editor-in-Chief of Claims Magazine, moderates the discussions and sets the stage by framing the issues and inviting participants to share their insights and experiences. Participants are encouraged to interact directly with their peers, ask questions themselves, offer real-world suggestions and solutions, and contribute to the discussion.

Speakers: 

Patricia Harman, Editor in Chief, Claims Magazine, ALM

9:30 AM - 10:15 AM | From Cannabis to Artificial Intelligence: How will Emerging Insurance Sectors Shake up Claims

It’s 2020 and the world is changing at breakneck speed. Today, insureds are using face recognition to unlock phones, driving semi-autonomous cars, measuring heart rates with wearable technology and in some states, using legalized cannabis. While these developments make our personal lives easier, they raise a lot of questions for insurance carriers of all sizes as they contemplate coverage for everything from privacy protection to cannabis. In some of these sectors we’re just starting to see claims submitted. What is being learned from these early claims and how will they reshape the industry as a whole? Our panel of experts in emerging sectors discusses lessons learned on the front lines and their predictions for the future.

Speakers: 

Ian Stewart, Partner, Wilson Elser

10:15 AM - 11:00 AM | Danger Signs that a Claim is About to Go Wrong and How to Fix It

Veteran claim executives accept that some claims and lawsuits go terribly wrong. Juries can “run away,” key witnesses can crater on cross-examination, and judges can occasionally be injudicious. But often enough there are warning signs that things are about to head south. What creative strategies—employed before, during, or even after trial—may head off an impending disaster?

Speakers: 

Louie Castoria, Founder, Castoria Dispute Resolution

11:00 AM - 11:30 AM | Morning Break

11:30 AM - 12:15 PM | Deposition Workshop

In many coverage or bad faith cases a deposition is taken from an adjuster, underwriter, claims professional or all of the above. The impact of these depositions could be dramatic for your case. As a manager, understanding the role of a deposition, what to expect during one, and how to prepare can prevent surprises. In this session, speakers will cover the deposition process through lessons, case studies, and an interactive activity.

Speakers: 

Gary Stephen, Executive Vice President, Claims and Risk Managemen, Pure Insurance

12:15 PM - 1:00 PM | Networking Lunch

2:50 PM - 3:20 PM | Networking Break

3:20 PM - 5:00 PM | ACE Mega Session: The Power of the Claims Department: Positioning Claims as Strategic Value for the Company

Oftentimes insureds first deal with their insurance company when they need to file a claim. Claims professionals know all too well that the outcome of that conversation can impact the insured's choice to stay with a carrier or move on after the incident. Carriers are always examining this process and looking for ways to better anticipate customer needs, implement new digital solutions that enhance the claims management process and maintain the human touch that remains a claims differentiator. This session will feature small, mid-size and large insurance carriers discussing strategies for building customer loyalty and preserving the human element of claims.

After this presentation, attendees will be invited to join the conversation via guided networking roundtables on the power of the claims department. Please see the list below to select the roundtable you would like to join.

Roundtable topics:

1. Strengthening Customer Communication in the Digital Age
2. Delivering an Omni-Channel Claims Experience
3. Analyzing and Understanding Use Cases for Claims Data
4. Balancing Technology and The
5. Human Element of Claims

5:00 PM - 6:30 PM | Exhibit Hall Opens & Opening Reception