12th Annual Executive Claims Dialogue

The objective of the Executive Claims Dialogue track is to provide a unique opportunity to examine issues that are critical to determining business success for insurers both now and in the future. The peer-driven discussions are informal and off-the-record.

The track begins with the Claims Dialogue. The moderator is Patti Harman, Editor-in-Chief of Claims Magazine, who sets the stage for the discussion by framing the issues and inviting participants to share their insights and experiences. Participants are encouraged to interact directly with their peers, ask questions themselves, offer real-world suggestions and solutions, and contribute to the discussion.

Following the Claims Dialogue session, attendees will participate in an interactive forum led by a guest speaker whose presentation will be geared towards this exclusive group. This year’s discussion will look at diversity and inclusion within the insurance industry.

The Executive Claims Dialogue Track is invitation only and focuses on claims executives and senior managers. Registration for the America’s Claims Executive Leadership Forum & Expo includes the Claims Dialogue.

Featured Speakers

Trudy Hardin
Sr. Vice President Claims Counsel - Financial Services Group Commercial Risk Solutions
View Bio
Patricia Harman
Editor in Chief
Claims Magazine
View Bio


Monday, June 24, 2019

Claims Executive Dialogue

10:00 AM – 10:50 AM | Welcome & Roundtable Discussion, Part 1

Building the Next Generation of Leaders
It’s no secret that the insurance industry is in the midst of significant employee changeover as 30% of employees retire and far fewer are entering the business. Part one of our discussion will examine the ins and outs of new employee recruitment, retaining existing workers and the skill sets the next generation will need to succeed.

10:50 AM – 11:00 AM | Break

11:00 AM – 12:00 PM | Roundtable Discussion, Part 2

Emerging Risks
Risk will never go away, but the risks today’s businesses encounter are constantly changing. We’ll look at what some of these new risks encompass and how carriers can prepare their staffs and policyholders for what lies ahead.

12:00 PM – 1:00 PM Lunch

Claims Executive Dialogue – Part 2

1:00 PM – 2:00 PM

Expanding Our Horizons
Insurers’ business models are evolving to meet their customers’ needs. New technology and changing expectations require a fresh look at how carriers can best serve a diverse range of clients.

2:00 PM – 3:00 PM

Diversity and Inclusion in Insurance
Trudy Hardin, senior vice president and claims counsel at Aon Risk Solutions will share insights on how insurers are becoming more diverse in their recruitment efforts.

3:00 PM | Wrap up & closing