As insurers, you hold the power when investigating, negotiating, and settling a claim.  However, sometimes things go wrong and the insurer is accused of misusing that power and a lawsuit alleging bad faith is filed by the policyholder. What happens during a bad faith claim and how should claims professionals ensure they are following all protocols to avoid bad faith? This session will review the basics of bad faith, new state regulations, and navigating a bad faith claim.

Takeaways:

• An overview of current and proposed bad faith regulations
• Duties of the insurer
• Risks and role of the claims professional during a bad faith lawsuit