Justin Buchanan brings 24 years of insurance industry experience, including the last 15 focused on commercial and E&S programs across key coverage lines such as auto, general liability, and property. Known for his strategic mindset and operational leadership, Justin currently leads Nationwide’s Claim Program Services department, overseeing TPA governance as well as strategic claim operations and enablement for Nationwide’s Programs and Alternative Ventures organization.

With 15 years of proven leadership experience, Justin has built a career around optimizing claims performance, enhancing operational capabilities, and guiding teams through complex program environments. He is passionate about developing talent, strengthening industry partnerships, and driving innovative solutions that elevate the claims experience.