Anna K. Morel-Castro is a seasoned insurance professional with over 26 years of experience in complex claims handling, litigation management, and customer service excellence. Currently serving as a Complex Commercial Litigation Adjuster at W. R. Berkley–Carolina Casualty, Anna brings a wealth of expertise in evaluating high-stakes property and casualty claims, negotiating settlements, and leading litigation strategies with precision and integrity.

Her career spans multiple roles at Allstate Insurance Corporation, where she excelled as a Casualty Litigation Adjuster, Team Leader, and Agile Product Owner. Anna has consistently demonstrated her ability to manage intricate claims, lead cross-functional teams, and implement process improvements that enhance operational efficiency. Her background also includes project management, Agile methodologies, and Six Sigma Black Belt certification, underscoring her commitment to innovation and continuous improvement.

Fluent in Spanish and English, with intermediate proficiency in Portuguese, Anna is a strong advocate for inclusive service delivery. She has held leadership roles in the Professional Latino Allstate Network (PLAN) and served as an Allstate Ambassador, championing cultural awareness and community engagement.

Beyond her corporate achievements, Anna has contributed to civic life as a Poll Location Manager for the Duval County Elections Commission and as a trusted Tax Advisor with H&R Block. She holds a B.A. in Tourism and Travel Services Management and is a Senior Claim Law Associate (SCLA) through the American Educational Institute.

Anna is passionate about leveraging technology and AI to streamline claims processes, mentoring the next generation of adjusters, and promoting work/life balance in a demanding industry.