All Times Below Are In Pacific Time.

Monday, February 27, 2023

9:00 AM - 9:30 AM | Opening Keynote – O Brave New World! Examining the Complexities of Emerging Risk

This opening keynote will explore emerging risks, including the increase of cyberattacks, supply chain disruption, and the impact of climate change. The keynote will also examine ways insurers and litigators are changing their approach to managing these systemic risks.



Hank Watkins, Regional Director & President, Americas - Lloyd's

9:30 AM - 10:15 AM | State of Industry – Complex Claims Power Panel

This panel will bring together influential thought-leaders from the claims and litigation industries to highlight key trends and major market shifts, such as social inflation and runaway verdicts, and will offer their predictions for the year ahead.


Moderator: Patricia Harman, Editor in Chief, PC360 Group



Neil Harrison, Global Chief Claims Officer - Aon, Commercial Risks Solution Line
Steve Donnelly, Chief Claims Officer - Amerisure Insurance Company
Kelly Doherty-Schaffner, EVP, Head of North American Claims Group - Allied World Insurance Company

12:45 PM - 2:15 PM | Opening Exhibit Hall Luncheon

12:45 PM - 4:00 PM | Claims Dialogue (Invitation Only)


3:15 PM - 4:00 PM | Solutions Workshop: Managing Risks and Costs in Claims with Artificial Intelligence

2023 will present unique challenges to the Property and Casualty industry.  Increasing severity, dwindling staff resources, cyber security, excessive jury verdicts, and environmental, social, and governance risks will be the ultimate stress test for insurance companies. However, artificial intelligence with natural language processing can quickly strengthen claims operations, effectively prioritizing claims and thereby reducing expenses, fraud, and litigation.



John Standish, Chief Innovation and Compliance Officer -

Hosted by:

4:00 PM - 4:45 PM | Recruiting, Retention, and Addressing the Talent Gap

Retaining talent continues to remain a challenge across all industries, and the insurance sector faces unique issues with the talent gap, including an aging employee base, rising retirement rates and the resulting institutional knowledge loss, reskilling current employees, and the struggle to recruit and attract a younger workforce. Employers also have the challenges of recognizing burnout while maintaining a high performance workplace, and make sure they are putting action behind their DEI initiatives. This expert-led panel will discuss case studies on successful talent retention, and offer solutions for building a workforce for the future.


Moderator: Samantha Joseph, Co-head of the Litigation Desk, ALM Newsroom



Jeremiah Bentley, VP Marketing and Community Affairs - Texas Mutual Insurance Company
Michelle Johnson, Chief Talent and Diversity Officer - Palomar
Caryn Siebert, VP, Director of Carrier Engagement - Gallagher Bassett

4:45 PM - 5:15 PM | Keynote: Complex Claims Believe it or Not: Strange Claims I’ve Investigated…

Exploding Corpses! Sunken Ghosts! Ritual Sacrifices Gone Wrong! Attack of the B-Girls! These aren’t headlines from the tabloids or 1950s Science Fiction, but actual insurance claims! Join us for this lighter side of claims where we discuss the stranger cases in Insurance crimes.



Richard Wickliffe, Complex Claims Manager - Frontline

5:15 PM - 7:15 PM | Exhibit Hall Welcome Reception

Tuesday, February 28, 2023

9:00 AM - 9:30 AM | Opening Keynote - Detect and Protect: Strategies to Prevent and Identify Fraud

Digital fraud is on the rise, so it is more important than ever to stay current on the best practices to detect and protect against fraud. This opening keynote will explore strategies to identify fraud, offer advice on how insurers and firms can find a balance between fraud protection and user friction, and provide some examples of innovations in prevention.


Tracy Thompson, Deputy executive Director - Coalition Against Insurance Fraud

9:30 AM - 10:15 AM | Ripped from the Headlines – Deconstructing a Complex Claim

Complex Claims can gain nationwide attention, ranging from the Surfside condos to the Kobe Bryant helicopter crash to mass shootings. This session will provide expert, in-depth analysis of a headline claim, including the intersectionality of the different insurance policies involved and the litigation strategies. This panel will also examine the key-takeaways from the claim and the risk mitigation tactics that should have been implemented.

Moderator: Rosalie Donlon, Group Editor in Chief, ALM Global LLC


Geoff Borger, Casualty Claim Leader - Nationwide ESS
Elizabeth Ahlstrand, Partner - Squire Patton Boggs (US) LLP
Rose Charles, SVP-Head of Industry Vertical Casualty Claims Counsel - Sompo International

12:30 PM - 1:40 PM | Exhibit Hall Lunch

12:30 PM - 3:30 PM | Litigation Dialogue (Invitation Only)


2:45 PM - 3:30 PM | Solutions Workshop: Changing the Trajectory of a Claim – Through Actionable Claim Data

Imagine the opportunity to make a positive impact on the claim outcome starting on Day 1 of the field investigation.  Property and casualty field claim investigation information continues to return at the pace of the investigator with unstructured claim data locked away in PDFs. This workshop will break down the steps of collecting unstructured investigation information on day of field adjuster is onsite and creating workflows for the best ultimate outcome of the claim.



Cassandra Hand Gallegos, CEO - CCMS & Associates

Hosted by: CCMS & Associates

3:30 PM - 4:30 PM | We’ve Been Hacked! Combating Cyber Attacks & Emerging Threats

The insurance industry continues to experience large growth in digital fraud attempts, but all industries are at risk as ransomware and social engineering claims continue to rise. This panel will warn against the new, sneaky ways you are being hacked, and emerging threats in cyberattacks, as well as offer expert advice on cybersecurity best practices and how to keep up with the changing fraud patterns.

Moderator: Patricia Harman, Editor in Chief, PC360 Group


Walter Andrews, Attorney - Hunton Andrews Kurth LLP
Michelle Chia, Head of Professional Liability & Cyber - Zurich North America
Deborah HIrschorn, Managing Director, US Cyber & Tech E&O Claims Leader - Lockton Companies
Christa Johnson, Team Lead- Cyber - GB Specialty

4:30 PM - 5:15 PM | Closing Keynote - Going Nuclear: Case Studies in Runaway Verdicts

This keynote will dissect examples of runaway verdicts, provide litigation tactics on how to prevent these verdicts, and provide an outlook on the future of extreme jury awards.


Bob Tyson, Strategic Managing Partner - Tyson & Mendes

Wednesday, March 1, 2023

9:00 AM - 9:30 AM | Opening Keynote: Cannabis Claims Outlook: Weeding out the Complexity in a Budding Industry

Cannabis is one of the fastest growing industries, and it is not without growing pains for insurers and litigators. Providing coverage for product liability and dispensaries comes with a unique set of risks, and rapid regulatory changes bring challenges for cannabis litigation. This keynote will analyze cannabis claims, and offer strategies on navigating the complexities of this green new world.


Jodi Green, Counsel - Feldman Legal Advisors

9:30 AM - 10:15 AM | Fireside Chat: Partners in Claims - Collaboration Between Claims & Litigation

Join us for this fireside chat between a lawyer and a claims executive as they discuss the symbiotic relationship that occurs once a claim arises: How should they partner, and how to reconcile what the lawyer needs from the client, and what the claims executive expects from the lawyer?


Moderator: Rosalie Donlon, Group Editor in Chief, ALM Global LLC



Arlene Zalayet, EVP & General Attorney - Liberty Mutual Insurance
Laura Straznicky, Vice President of Casualty Operations - Engle Martin & Associates

10:30 AM - 12:00 PM | Mega Session: Tackling Market Disruptors - How to Manage Industry Shifts (4 Categories for Roundtables)

Tectonic shifts in insurance and litigation continue to shake these industries faster than ever before, and Claims & Legal professionals need to know the best practices to manage these market disruptors. Join us for this collaborative closing session where our expert speakers will examine topics on litigation finance, social inflation, runaway verdicts, and the rise of automation.

After this presentation, attendees will be invited to join the conversation via guided networking roundtables to discuss how industry experts are handling market disruptors & industry shifts in the following areas. Please see the list below to select the roundtable you would like to join.

  • Litigation Finance
  • Social Inflation
  • Runaway Verdicts
  • AI and Machine Learning

Moderator: Rosalie Donlon, Group Editor in Chief, ALM Global LLC



Stephen Rosenberg, Partner - The Wagner Law Group
Daphine Willingham, P&C Claims Field Director - State Farm Insurance
Jackie Schafer, Founder & CEO - Clearbrief