All Times Below Are In Pacific Time.

Monday, February 26, 2024

9:00 AM - 9:30 AM | Opening Keynote: Change the Narrative & Challenge Convention: Bridging Industry Gaps

Join us as this opening keynote discusses how to close the gap between risk evaluations and defense council claims strategy, and offers expert anecdotes on why it takes an objective eye to challenge industry conventions.


Carey Bonds, Head of US Claims - Lloyd’s

9:30 AM - 10:15 AM | State of The Industry - Complex Claims Power Panel

This panel will bring together industry thought-leaders to analyze the shifting landscape of complex claims, examine key trends and industry risks, and offer their predictions for the year ahead.

Jonathan Schwartz, Partner - Freeman Mathis & Gary, LLP
David Corry, Senior Vice President - Argo Group
Barbara Gliszczynski, VP Risk Management - Westgate Resorts
Geoff Borger, Casualty Claim Leader - Nationwide ESS
Steve Carr, Claims Litigation Manager - Grange Insurance

10:15 AM - 10:45 AM | Morning Networking Break

12:20 PM - 2:00 PM | Networking Luncheon

3:00 PM - 4:00 PM | Back to the Future: A Roadmap for the Current & Future State of Cyber Claims

As cyber innovations evolve, so do the digital scams and fraud patterns. This panel of experts will explore the brave new world of cyber claims, including ransomware tactics, biometric data liability risks, and deepfake fraud attacks. Attendees will learn new strategies for prevention and cyber resilience, and best practices for insuring the metaverse, because where we're going... we will need a roadmap!

Christa Johnson, Team Lead- Cyber - GB Specialty
Bolanle Akinrimisi, Claims Focus Group Leader Cyber&Tech - Beazley PLLC
Tammy Chang, Senior Claims Specialist - AXA XL
Linda Comerford, Head of Claims, North America - Resilience
Emily Lowe, Cyber Practice Leader - Hudson Insurance
Elana Jefferson, Chief Editor, PropertyCasualty360 - ALM

4:00 PM - 4:30 PM | Fireside Chat - Tower of Power or Burning Inferno: Insurance Stakeholder Collaboration to Combat Nuclear Verdicts and Settlements

As runaway verdicts become increasingly common, the role of the excess carrier tower in combatting this trend is more important than ever.  Excess carriers have the power to strategically select which cases should be tried and which cases they will target to force settlements when necessary.  This keynote will discuss the importance of collaboration and alignment among the client, insurance carrier, and the excess carrier(s) to successfully try high exposure cases.

Elizabeth Fitch, Founding Member - Righi Fitch Law Group
Theodore Schaer, Director - Zarwin Baum

4:30 PM - 5:30 PM | Welcome Reception

Tuesday, February 27, 2024

9:00 AM - 9:30 AM | Opening Keynote: If I Knew Then What I Know Now... Demystifying the Complexity in Claims

This keynote will discuss highlights from claims that went well... and the lessons learned those that didn't. An industry expert will share their experiences on some of the more complicated claims they've come across so attendees will come away with best practices for achieving successful outcomes once a claim becomes complex.


Ruben Pinto, Director of Large Loss Casualty - Allstate

9:30 AM - 10:15 AM | Driving Disruptors: A Crash Course in the Complex Challenges of Autonomous and Electric Vehicles

As autonomous and electric vehicles continue to evolve at an accelerating pace, the legal and insurance industries are facing increasing challenges on liability questions, risk assessment models, and cyber exposures. Our expert panel will discuss the possible legal implications, impact on coverage policies, and provide best practices to steer you in the right direction.

Kenneth Williams, Shareholder - Segal McCambridge
Mike Stankard, Managing Director | Industrial & Materials & Automotive Practice - Aon
Erin Erickson, Managing Partner/Shareholder - Bohyer, Erickson, Beaudette & Tranel, PC
Karen Tucker, Recovery Team Leader - Cincinnati Insurance Company

10:15 AM - 10:45 AM | Morning Networking Break

12:20 PM - 2:00 PM | Networking Luncheon

3:00 PM - 3:15 PM | Bridging the Knowledge Gap - A Solution

For years, the insurance industry has been aware that a coming wave of retirements would create a “knowledge gap.” This knowledge gap is a result of the vast amount of experience that is leaving the industry. When industry veterans retire, they take with them knowledge and experience that can’t be easily duplicated. The team at ALM|PropertyCasualty360 has a solution.

Dean Chrestman, Vice President, Professional Education and Books - ALM

3:15 PM - 5:00 PM | Talent Two-Parter: Thought Leadership on Recruitment, Retention and Mentorship

Don't miss this in-depth discussion from industry leaders as they share their perspectives on increasing interest in the profession, talent retention methods, and professional development ideas. The first part of this panel will provide an action plan for creating an inclusive workplace, generating enthusiasm for the industry, and the steps you can take now to improve employee retention.

Join us for the second half of this session as mentors/mentees take the stage to share stories and insights from their personal experiences on mentorship programs, including the impact on career development, getting the most out of the mentorship, how to be a virtual mentor, and what a role model looks like in today's workforce. Attendees will walk away with not just inspiring examples of mentorship, but the tools needed to be an effective mentor, foster career progression, and to drive positive change in the workplace.

Caryn Siebert, VP, Director of Carrier Engagement - Gallagher Bassett
Tara Toevs Carolan, Partner - Tarter Krinsky & Drogin LLP
Laura Straznicky, Vice President of Casualty Operations - Engle Martin & Associates
Amy Mijo, Sr. Human Resources Manager - CSAA Insurance Group
Maryellen Miller, Executive Casualty/GL Property Adjuster - Engle Martin
Jazmin Gelista, Talent Management & Internal Mobility Partner - CSAA IG
Bert Dizon, Claims Director - Cardinal Captive Strategies

5:00 PM - 6:30 PM | Cocktail Reception

Wednesday, February 28, 2024

9:00 AM - 9:45 AM | Opening Keynote: Leading Through Chaos: How to Be a Leader in Times of Crisis

The unpredictability of the past years proved that uncertainty is the only certainty, with multiple crises disrupting the industry and workplace. What leadership lessons were learned, and how can they be applied to the inevitable future crises? Don't miss this compelling keynote as an expert provides case studies on successful leadership during times of chaos, and provides best practices on how to become a leader that thrives in adversity.


Dana Applegate, Senior Vice President, Claims - Coaction Specialty Insurance

9:45 AM - 10:30 AM | Prevailing with Partnership: Bridging the Gap Between Claims & Litigation

This session will provide a deep-dive look into the relationship between insurance and litigation. How can communication and collaboration be improved in case preparation? What do they want the "other side" to know? What methods can be used to fight against reptile tactics, and increase enthusiasm about careers in these industries? Join us for this discussion on strategies for building trust and fostering empathy to create effective partnerships.

Eileen Luttrell, Attorney - Koeller Nebeker Carlson & Haluck, LLP
Geoff Borger, Casualty Claim Leader - Nationwide ESS
Wendy Patrick, Casualty Claims Manager - Mutual of Enumclaw Insurance Company
Marie Cheung-Truslow, Owner/Principal - Law Offices of Marie Cheung-Truslow
Derrick Mullen, Vice President and Litigation Manager - Seneca Insurance Company, Inc.

10:30 AM - 11:15 AM | It's Not Easy Being Green: Cannabis Claims in a Budding Industry

As the cannabis sector continues to grow, so do the unique issues for the legal and insurance industries. These challenges include the legal implications on worker compensation claims and product liability, as well as the impact on policy creation and product development. This panel will break down current trends in cannabis claims, and offer strategies for navigating this complex legal landscape so you don't get stuck in the weeds!

Adam Dolan, Partner - Gfeller Laurie LLP
Lauren Ybarra, Attorney - McGlinchey Stafford
Michael Peters, Cannabis Practice Leader - PL Risk Advisors Inc.
Charles Stoecker, Partner - McGlinchey Stafford

11:15 AM - 12:00 PM | Chat GPT & Me: Navigating the Complexities of the Digital Era

AI tools can be very beneficial for processing and data analytics, but the increased usage of Generative AI has the legal and insurance industries asking questions faster than even Chat GPT can answer! How do you stay on top of rapidly changing regulations and compliance? What are the liability issues around data privacy and machine errors? What is the impact on fraud policies and products? This panel of (human) experts will delve into how to balance the risks against the rewards, and offer tips for how to navigate in the Digital Era.

Richard Wickliffe, Claims Leader - Special Investigations SME
Awais Farooq, Senior Vice President, Strategy & Transformation - Crawford & Company
John Standish, Chief Innovation and Compliance Office -
Bethany Jansen, Strategic Technology Program Manager, - American Family Insurance
Ketan Vaidya, President, Small Commercial (Small Business) - Chubb

12:00 PM - | Close of Conference