Director, Operations Advisory and Principal Operations Consultant
Cheryl joined ReSource Pro in 2018 and is currently focused on supporting clients in change management, developing standardized effective process, leading end-to-end value stream mapping, and developing success measurements. Prior to joining ReSource Pro, she held various leadership roles with a US-based insurance carrier, including serving as Vice President of Employee Benefits Operations. In this role, she was responsible for the implementation of technology and process improvement advancements to increase efficiency and elevate the customer experience. She has also led cultural and business transformations and business process outsourcing transitions across multiple global locations for business processing and customer contact centers.