The digital revolution continues to take a stronghold across verticals and workforces. After a year of virtual connections, touchless claims, and end-to-end digital communications, workforces are struggling to navigate how all this technology is affecting the customer experience. Moreover - how have we merged the critical importance of high-touch customer service, with shifting customer preferences such as self-guided experiences and tools. Our panelists will discuss this and more during this thought-provoking session.
After this presentation, attendees will be invited to join the conversation via guided networking roundtables to discuss how industry experts are handling client engagement in a digital world. Please see the list below to select the roundtable you would like to join.
- Machine Learning & AI
- Touchless Claims
- Customer Engagement
- Data & Analytics
Moderator: Tony Bakshi, Chief of Staff, One Inc
Tina Koch, Vice President, Head of Claims Operations, Analytics & Reporting Munich Re America Service
Steven Gregory, Vice President, Claims Tower Hill Insurance