The digital revolution continues to take a stronghold across verticals and workforces. After a year of virtual connections, touchless claims, and end-to-end digital communications, workforces are struggling to navigate how all this technology is affecting the customer experience. Moreover - how have we merged the critical importance of high-touch customer service, with shifting customer preferences such as self-guided experiences and tools. Our panelists will discuss this and more during this thought-provoking session. 

After this presentation, attendees will be invited to join the conversation via guided networking roundtables to discuss how industry experts are handling client engagement in a digital world. Please see the list below to select the roundtable you would like to join.

• Machine Learning & AI
• Touchless Claims
• Customer Engagement
• Data & Analytics

Moderator: Tony Bakshi,  Chief of Staff,  One Inc

Speakers: 
Tina Koch, Vice President, Head of Claims Operations, Analytics & Reporting Munich Re America Service
Steven Gregory, Vice President, Claims Tower Hill Insurance

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