Date & Time
Monday, March 28, 2022, 3:45 PM - 5:00 PM
Mega Session: Customer Engagement in a Digital World: How The Digital Revolution is Shaping Customer Service

The digital revolution continues to take a stronghold across verticals and workforces. After a year of virtual connections, touchless claims, and end-to-end digital communications, workforces are struggling to navigate how all this technology is affecting the customer experience. Moreover - how have we merged the critical importance of high-touch customer service, with shifting customer preferences such as self-guided experiences and tools. Our panelists will discuss this and more during this thought-provoking session. 

After this presentation, attendees will be invited to join the conversation via guided networking roundtables to discuss how industry experts are handling client engagement in a digital world. Please see the list below to select the roundtable you would like to join.

  • Machine Learning & AI
  • Touchless Claims
  • Customer Engagement
  • Data & Analytics

Moderator: Tony Bakshi,  Chief of Staff,  One Inc

Tina Koch,
Vice President, Head of Claims Operations, Analytics & Reporting Munich Re America Service
Steven Gregory, Vice President, Claims Tower Hill Insurance


Hosted by