The pandemic has forced insurers to digitize and implement technology solutions faster than they normally would have.  The session discussion will look to illuminate key points to keep in mind as the industry continues to automate.  Among the topics of discussion will be:

• Touchless claims
• AI, chatbots and keeping it personal with policyholders
• Throw out the paper checks - payment options

Speakers:

• Kim Leggette, SVP, Chief Claims Officer - Kemper
• Shawn Ricks,  Vice President, Claims - Shelter Insurance
• Christine Pfeiffer, Vice President of Operations - Next Insurance