Amazon, Google, severe weather, the sensor revolution, autonomous cars, the list of potential disruptors of the insurance industry is endless and everyone is guessing what will be the true disruptor. However, change is not just on the horizon for the insurance industry, it’s here now. Prioritizing which technologies or strategies to implement could be a daunting task due to the number of options, cost of products, or even figuring out what is appropriate for your organization. Then comes the implementation stage, which is still, often failing at organizations. However, when the root of the problem is discovered it typically comes down to process and not the technology itself. How do you manage today’s issues while still educating yourself on industry advancements? This session will review best practices for selecting and implementing claims technology along with, what emerging technology you need to understand.
Moderator: Ernie Bray, CEO, ACD
Allan Robinson, Former Executive Vice President of Field Operations & Sales Management & Chief Claim Officer, Horace Mann
Donald Light, Director, Celent
Michael DeRoche, Claims Product Manager, Insuresoft