Frequently, an insured's first interaction with their insurance company is when they need to file a claim. It's a pivotal moment in an insured's' experience with a carrier, and claims professionals know all too well that the outcome of that conversation can affect the insured's choice to stay with a carrier or move on after the incident. Regardless of carrier size, it's your customer service make or break moment. Carriers are always examining this process and looking for ways to better anticipate customer needs, implement new digital solutions that enhance the claims management process and maintain the human touch that is a claims differentiator. This session will feature insurance carriers of varying sizes discussing strategies for positioning the claims department as a strategic partner that directly impacts revenue.
Moderator: Cathy Ellwood, Founder, Ellwood Enterprises
Naomi Kinderman, Assistant Vice President - Counsel, W.R.Berkley Corporation
Joe Fuller, CTO, Mile Auto Inc.
Scott Johnson, Claims Director, Mile Auto Inc.