Fireside Chat: Winning the Customer: How Loyalty Drives Revenue
Date & Time
Tuesday, April 21, 2020, 3:30 PM - 4:15 PM
There is little question that the role of today’s claims department has a much broader scope beyond the customary responsibilities of processing claims. The ability to manage the claims department and provide strategic business counsel are now baseline requirements for leadership. This panel will explore the relationship between the claims department and a carrier’s business goals, the strategic input that business line heads seek from a chief claims officer, and the best strategies for implementing technical and procedural solutions that drive customer loyalty and revenue goals.
Tim Roberts, Vice President-Workers Comp Claims, Everest Insurance
Grace Hanson, Chief Claims Officer, Hiscox
Moderator: Patricia Harman, Editor in Chief, Claims Magazine