Keynote: State of the Claims Industry
Date & Time
Tuesday, April 21, 2020, 10:15 AM - 10:45 AM
Insurance companies are confronting a marketplace that is changing more drastically than ever before. In addition to macroeconomic, social, and regulatory changes likely to impact the industry, insurers are coping with longer-term, game-changing trends including the increased connectivity among household and workplace devices, the development of autonomous vehicles, growth in emerging insurance sectors, and more. To adapt to today’s rapidly evolving, consumer-centric culture, insurers are continually upgrading their operating systems, business models, and value propositions. So how are they doing? Our industry expert uses market research to illustrate where the industry is now, how the industry has evolved and exciting developments coming in the future.
David Pieffer, Vice President, Head of the Property and Casualty Insurance Practice J.D. Power