ACE Mega Session: The Power of the Claims Department: Positioning Claims as Strategic Value for the Company
Date & Time
Monday, April 20, 2020, 3:20 PM - 5:00 PM
Oftentimes insureds first deal with their insurance company when they need to file a claim. Claims professionals know all too well that the outcome of that conversation can impact the insured's choice to stay with a carrier or move on after the incident. Carriers are always examining this process and looking for ways to better anticipate customer needs, implement new digital solutions that enhance the claims management process and maintain the human touch that remains a claims differentiator. This session will feature small, mid-size and large insurance carriers discussing strategies for building customer loyalty and preserving the human element of claims.
After this presentation, attendees will be invited to join the conversation via guided networking roundtables on the power of the claims department. Please see the list below to select the roundtable you would like to join.