Veteran claim executives accept that some claims and lawsuits go terribly wrong. Juries can “run away,” key witnesses can crater on cross-examination, and judges can occasionally be injudicious. But often enough there are warning signs that things are about to head south. What creative strategies—employed before, during, or even after trial—may head off an impending disaster?
Louie Castoria, Founder, Castoria Dispute Resolution
Aimee Stidham, SIU Manager, Shelter Insurance Company
Geoffrey Branch, Senior Investigator, Swiss Re Special Investigations Unit, Swiss Re Corporate Solutions
David Borum, Assistant Vice President - Special Investigations Unit, Swiss Re Corporate Solutions