Frequently, an insured's first interaction with their insurance company is when they need to file a claim. It's a pivotal moment in an insured's' experience with a carrier, and claims professionals know all too well that the outcome of that conversation can affect the insured's choice to stay with a carrier or move on after the incident. Regardless of carrier size, it's your customer service make or break moment. Carriers are always examining this process and looking for ways to better anticipate customer needs, implement new digital solutions that enhance the claims management process and maintain the human touch that is a claims differentiator. This session will feature insurance carriers of varying sizes discussing strategies for positioning the claims department as a strategic partner that directly impacts revenue. After this presentation, attendees will be invited to join the conversation via guided networking roundtables on the power of the claims department. Please see the list below to select the roundtable you would like to join. Roundtable topics:
- Strengthening Customer Communication in the Digital Age
- Delivering an Omni-Channel Claims Experience
- Analyzing and Understanding Use Cases for Claims Data
- Balancing Technology and the Human Element of Claims
Moderator: Cathy Ellwood, Founder, Ellwood Enterprises
Naomi Kinderman, Assistant Vice President - Counsel, W.R.Berkley Corporation
Jim Cook, President & Co-Founder, Mile Auto Inc.
Scott Johnson, Claims Director, Mile Auto Inc.