ACE Mega Session: Insights for Future Proofing your Claims Organization
Date & Time
Tuesday, April 21, 2020, 12:30 PM - 2:00 PM
Allan Robinson Donald Light Ernie Bray

Amazon, Google, severe weather, the sensor revolution, autonomous cars, the list of potential disruptors of the insurance industry is endless and everyone is guessing what will be the true disruptor. However, change is not just on the horizon for the insurance industry, it’s here now. Prioritizing which technologies or strategies to implement could be a daunting task due to the number of options, cost of products, or even figuring out what is appropriate for your organization. Then comes the implementation stage, which is still, often failing at organizations. However, when the root of the problem is discovered it typically comes down to process and not the technology itself. How do you manage today’s issues while still educating yourself on industry advancements? This session will review best practices for selecting and implementing claims technology along with, what emerging technology you need to understand.

After this presentation, attendees will be invited to join the conversation via guided networking roundtables on insurance technology. Please see the list below to select the roundtable you would like to join.


  1. Best Practices for Managing your Team through an Implementation
  2. Sorting through the Noise: Finding the best Tools for your Carrier
  3. Technology Implementation Strategies for Small to Mid-Size Carriers
  4. Emerging Technology’s Potential Impact on the Future of the Claims Industry


Lance Ondrej, EVP - Chief Claims Officer, Germania Insurance

Allan Robinson,  Former Executive Vice President of Field Operations and Sales management and Chief Claim Officer, Horace Mann

Donald Light, Director, Celent

Moderator: Ernie Bray, CEO, ACD