Been with Liberty Mutual/Helmsman Management Services for 12 years

Began as an adjuster for 4 years in the National Insurance

Deployed several LEAN systems throughout claims, underwriting, shared services, contact centers, etc. for the next 4 years

Now in a claims product role for the past 4 years specializing in change management, large scale deployments, industry verticals and specialization



Emory University Undergraduate and MBA Graduate

Black belt in LEAN Six Sigma