Innovation & Discovery Lab 3: Roadmap Design & Getting Buy-In
Date & Time
Wednesday, June 26, 2019, 11:40 AM - 12:40 PM
Lance Ondrej Peggy Killeen Rosalie Donlon

Now that you have a strategy to improve customer experience and streamline your workflow processes, how do you move forward and put these strategies into action? All change brings significant operational and compliance hurdles that threaten to derail a vision. Understanding potential threats and the resources you will need to  create organizational change will set your team up for success. This session will examine best practices to establish a culture of change and allow your organization to tap into new and disruptive approaches.


  • Explore innovation and execution: the processes needed to transform and deliver value to customers
  • Getting Buy In: from the executives to the adjusters and everyone in between
  • Understanding how to approach and question technology structures to determine what is appropriate for your organization
Lance Ondrej, EVP - Chief Claims Officer, Germania Insurance
Peggy Killeen, Chief Claims Officer, Senior Vice President, Hudson Insurance Group
Rosalie Donlon, Editor in Chief, National Underwriter Property & Casualty