Innovation & Discovery Lab 2: Operations Workflow
Date & Time
Wednesday, June 26, 2019, 10:40 AM - 11:40 AM
Amrish Singh Patricia Harman Darin McCarthy

Insurance companies that streamline their workflow can process claims more accurately and efficiently, leading to happier customers and possibly improving your bottom line. However, streamlining a workflow is always challenging.  Plus with new technology that promises to automate mundane processing emerging everyday, it could be difficult to know where to begin. What strategies and tools are truly helping insurers streamline and automate processes? This session will use case studies and demonstrations to illustrate workflow process through the claims lifecycle.


  • Understanding the current state of claims automation: moving towards greater efficiency across the claims lifecycle
  • Determining the human element: when will people step in during the claims process
  • An overview of workflow tools and strategies available today
Amrish Singh, Head of Product, Metromile
Patricia Harman, Editor in Chief, Claims Magazine
Darin McCarthy, Head of Claims, Hippo Insurance