With approximately one-third of a carrier’s operational costs spent on claims processing, it’s crucial that the processes across the claims value chain be optimized and efficient, while allowing carriers to deliver a world-class customer experience. Capgemini’s latest insurance offerings are designed to enable carriers to realize both of these outcomes – greater operational efficiency and customer experience.

Our Cognitive Document Processing (CDP) Services for Insurance solution is powered by artificial intelligence (AI) and machine learning (ML) and helps insurers automate and streamline their end-to-end document processing. Documents are ingested and understood, with data points extracted and integrated into existing systems such as core insurance claims, enabling straight through processing (STP).

Our Digital First Notice of Loss (FNOL) Utility is a transformative FNOL solution for Personal Auto and Small Commercial segments that uses AI, ML and robotic process automation (RPA) to provide an end-to-end digital omnichannel claims experience for call center agents and customers, who receive self-service capabilities. 

CDP and Digital FNOL enable insurers to increase operational efficiency, decrease cycle times, lower claims leakage, and increase customer retention.

To learn more about how CDP and Digital FNOL can help transform your claims process, please join us for an interactive session on Tuesday, June 25 at 4:00 pm.