Insurance claims are a key “moment of truth” for policyholders where carriers have an opportunity to either make a positive impression and increase satisfaction and renewals, or deliver a frustrating experience that alienates customers and makes them consider alternative insurers. Digitally empowered policyholders insist on getting the information they want, when they want it and through the channel of their choice. They demand personalized communications with a seamless end-to-end experience, rather than a fragmented and confusing communication journey.

To be successful, insurers need to accelerate the pace of digital transformation in their claims processes. They feel the pressure to create, approve and deliver regulatory-compliant, accurate and personalized claims correspondence across print and digital channels, without help from IT. If improving your omnichannel claims communications and the claims journey has been something that your team is struggling with or just begun to consider, this workshop will give you a chance to collaborate with industry peers to understand the key trends, challenges, and best practices for streamlining claims and improving the employee and customer experience along the way.

Attend this workshop where Quadient will discuss trends and examples and lead a discussion about how to streamline your claims correspondence. During this session, you will learn:

• The importance of understanding your customers’ claims journey
• How to create, approve and deliver regulatory-compliant, accurate and personalized claims correspondence across print and digital channels, without help from IT
• Lessons learned from peers in their transformation efforts.