Frequently, claimants and insurers have opposite goals. The claimant may feel that the carrier does not understand the loss the insured has sustained. While the insurer may believe that the loss is exaggerated or that the extent of loss is false. If an agreement cannot be reached; mediation, arbitration, or even litigation might be the only option to reach a settlement. This session will examine best practices for insurers that are going through the mediation process including, determining a mediation goal, avoiding pitfalls that will deteriorate the conversation, and strategies for reaching an agreement.

Takeaways:

• Understanding the mediation process
• Tips strengthening communication skills prior to mediation
• How to reach an agreement & determine the financials
• Knowing when mediation doesn’t work and what to do next